Job Positions

WE ARE HIRING

Clario Medical Imaging, Inc. is an innovative company providing healthcare IT software for radiologists, with expansion to other clinical departments planned. Clario’s vision is to optimize clinician workflow and provide an optimized portal access for care providers.

Position

Clario is seeking a Customer Success Manager to join the Customer Success team and ensure customers are as successful as possible using Clario’s technology.

The Customer Success Manager will work with all functional departmetns to ensure customers’ needs are met, including working with Project Management to define features customers need, working with Technical Support to ensure issues are getting resolved, working with Sales and Marketing to communicate to the customer base. Through implemetation, training, and support project phases, the CSM ensures that customers are fully engaged and are getting the value that they expect.

Candidate responsibilities include:

• Lead weekly project calls with Clario’s customers
• Work closely with the internal service, sales, marketing and project management colleagues to ensure a successful project from both the financial and customer perspectives.
• Proactively update and respond to our customers.
• Utilize our ticketing system and stay engaged with customers
• Assist in implementing workflow solutions for our customers using Clario’s products
• Create customer training materials, conduct customer training sessions
• Collect and analyze data to make the customers’ experience seamless and consistent

 
Qualifications

A qualified candidate must possess strong analytical skills. All candidates should have excellent oral and written communication skills with an ability to communicate effectively with customers and all functional areas of the company.

Minimum qualifications include:

• Possess well developed organizational and time management skills
• Ability to manage multiple projects simultaneously and meet deadlines
• Ability to thrive in a fast-paced, dynamic organization
• Ability to work individually and as part of a team
• Must have a strong technical aptitude and must be a quick learner with the ability to understand radiology workflow.
• Success at managing a demanding customer base in a time sensitive fashion
• Experience referring to, tracking and entering work into a ticket management system
• Proven track record of participating in and contributing to ongoing work improvements
• Ability to travel up to 25% of the time

 
Please respond to slarsen@clariomedical.com. Resumes accepted electronically.